Privacy Policy

AXYN LIMITED is the data controller for this website and our services.

Data Categories We Process

Where relevant to the services we provide we may process the following categories of personal data:

• Identity and contact data: Name, email, telephone, company details.
• Account and subscription data: Billing addresses, service identifiers.
• Transaction data: Payments, invoices, purchase history.
• Usage and technical data: IP address, device info, browser type, activity logs.
• Support and correspondence: Messages, tickets, emails.

What We Collect

• Contact details you provide (name, email, phone, message).
• Service-related information to deliver our projects.
• cPanel Analytics: If you access our services via cPanel, usage information may be collected to improve the product, subject to your consent.

How We Use It

• To respond to enquiries and provide services.
• To administer our business and meet legal obligations.
• To process transactions and send related information.
• To improve our services and website experience.

Sharing

We share data only as needed with service providers or, for .UK domains, with Nominet. We do not sell your personal data.

Third-party processors: We use third-party service providers to operate our services (e.g., payment processors, analytics, cloud hosting). We ensure appropriate safeguards are in place with all processors.

International Transfers

Some of our processors may operate outside the UK/EEA. Where we transfer personal data to countries without an adequacy decision, we ensure appropriate safeguards (such as standard contractual clauses) are in place.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and accidental loss or destruction. Measures include access controls, encryption, secure backups, and regular assessments.

Retention

We keep personal data only for as long as necessary for the purposes described, or as required by law (e.g., for tax and accounting purposes).

Your Rights

Under UK GDPR, you have the right to request access, correction, or deletion of your personal data. You also have the right to restrict processing and data portability.

To exercise these rights, contact us at hello@axyn.co.uk.

SMS/Text Messaging

Where you provide your mobile number and consent, we may send text messages related to your enquiry or account (transactional) and, if chosen, occasional marketing. You can opt-out at any time by replying STOP.

Data Deletion (App Callbacks)

If you use an application that integrates with social platforms (e.g., Facebook Login), you can request deletion of your data.

Callback URL: https://axyn.co.uk/data-deletion-callback

To request deletion via email, contact hello@axyn.co.uk.

Complaints & Supervisory Authority

If you have a complaint, please contact us first at hello@axyn.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/.

Contact Us

AXYN LIMITED
Cursus House, Brampton Lane
Portsmouth, PO3 5TB
Email: hello@axyn.co.uk